The service offered on https://in.psychologistai.ai is provided by CEDIA Investigación y Desarrollo, S.L. (NIF B93806404), Av. Aragón 30, 46021 Valencia, Spain ("Psychologist AI", "we"). Contact: support@psicologoia.ai.
1.1. Description of the service: Psychologist AI is a technology platform that uses artificial intelligence to provide information, guidance and resources related to psychological and emotional wellbeing. We offer automated conversation services, educational resources and self-help tools based on recognised psychological principles.
1.2. Nature of the service — virtual wellbeing assistant: Psychologist AI acts exclusively as a virtual emotional wellbeing assistant supported by artificial intelligence technology. Its purpose is informative, educational and of general wellbeing support. The answers, suggestions and recommendations provided are intended to complement and enrich the user's knowledge of mental wellbeing topics, but they are not intended to, and cannot, replace the professional judgement of psychologists, psychiatrists or any other duly qualified and registered mental health professional.
1.3. Not a medical or professional psychological service: Psychologist AI is NOT a medical service, a professional psychological service or a clinical diagnosis service. We do not provide medical diagnoses, professional psychological treatment, prescriptions or specific medical advice. Any information provided must be considered general guidance of an educational nature and not personalised professional advice or therapeutic treatment.
1.4. Artificial intelligence technology: our services are based on artificial intelligence algorithms that process information and provide automated answers. Although we use advanced technology and extensive databases, the user must understand that this is an automated system with the limitations inherent to this technology, and that at no time do they interact with a mental health professional.
Express statement of limitations: to ensure a clear and unequivocal understanding of the scope of the service, it is expressly stated that Psychologist AI does NOT constitute, perform or can perform any of the following activities:
| Psychologist AI is NOT… | Explanation |
|---|---|
| Clinical diagnosis | The system does not assess, diagnose or determine the presence of any disorder, illness or mental health condition. No answer from the platform constitutes a medical or psychological diagnosis. |
| Psychotherapy | No therapeutic intervention of any kind is carried out. Conversations have no therapeutic value and are not equivalent to psychology, psychiatry or clinical coaching sessions or any other form of professional treatment. |
| Medical prescription | The platform does not prescribe, recommend or suggest medicines, doses or pharmacological treatments of any kind. |
| Clinical risk assessment | The system does not assess the risk of suicide, self-harm or any other clinical risk. In crisis situations, the user must contact a professional immediately. |
| Therapeutic relationship | There is no therapeutic relationship between the user and the platform or between the user and any professional. Interaction with the AI system does not create rights or obligations of a clinical nature. |
| Emergency service | Psychologist AI is not a crisis or psychological emergency service. It must not be used as a resource in life-threatening situations or psychiatric emergencies. |
| Expert evidence or report | The conversations and answers generated by the system are not valid as a psychological report, expert assessment, certificate or official document of any kind. |
2.1. Name of the service: for the purposes of these Terms of Use and any official communication, Psychologist AI is defined as a virtual emotional wellbeing assistant based on artificial intelligence. The trade name of the platform is used for identification purposes only and does not imply the provision of regulated professional psychological services.
3.1. Access: some areas of this website are open to the general public and may be visited without registering personal data. However, to access the full Psychologist AI services, registration is required.
3.2. Services: to use the Services offered by Psychologist AI, users may explore the different features available on the platform. To access the full Services, users must register by providing the requested information and accepting these terms of use.
3.3. Acceptance: by accessing, registering for and using the services, users accept these Terms of Use. If users do not accept the terms of use during registration, they will not be able to access the Services.
3.4. Review of the terms: Psychologist AI may review these Terms of Use at any time. Users will be notified of substantial changes. Users will be subject to the Terms of Use in force at the time they use the services.
3.5. Responsibility: users are solely responsible for doing everything necessary to access the website, making sure they access it securely, and knowing, complying with and accepting these Terms of Use.
4.1. Registration: to access the full services, the user must complete the registration form, which asks for basic identification data (such as user name, email address and password). Please review the information you enter and correct any errors before completing registration.
4.2. Verification: once registration is complete, the user will receive a confirmation at their email address and must follow the instructions provided to activate the account.
4.3. Account responsibility: the user is responsible for keeping their access credentials confidential and for all activities carried out under their account, and must immediately report any unauthorised use of the account.
5.1. Emergencies and crises: in the event of a psychological crisis, suicidal thoughts, self-harm, homicidal ideation or any situation requiring immediate medical or psychological attention, the user must immediately contact the following services and NOT continue using this platform:
5.2. Express recommendation to consult a professional: it is strongly recommended that any important decision related to mental health, psychological treatment, medication or significant lifestyle changes be discussed with a duly qualified and registered mental health professional. Psychologist AI may suggest when it is appropriate to seek professional help, but the final responsibility for seeking such help lies exclusively with the user.
5.3. Technical limitations of artificial intelligence: artificial intelligence systems have inherent limitations, including but not limited to:
5.4. Conditions requiring immediate professional attention: the user must seek immediate professional help if they experience:
General principle: conversations held on the platform are strictly confidential. Psychologist AI undertakes to treat the content of the user's interactions with the highest level of privacy and protection, in accordance with the GDPR and the LOPDGDD.
6.1. Confidential nature of conversations: the content of the conversations that the user holds with the Psychologist AI assistant is considered confidential information. No third party, whether an individual or a legal entity, outside the essential technical operation of the service will have access to the content of those conversations.
6.2. Restricted access — who can and cannot see conversations:
| Entity | Access to content | Condition |
|---|---|---|
| The user | Yes | Always, from their authenticated account. |
| External third parties (individuals, companies) | No | Prohibited in any ordinary circumstance. |
| Psychologist AI operational staff | No | Staff do not access conversation content routinely. |
| Authorised technical team | Only under strict protocol | Exclusively in the cases listed in clause 6.3. |
| Competent authorities | Only by legal requirement | Only by court order or valid legal requirement under Spanish law. |
6.3. Technical audit in the event of a platform incident: exceptionally and on a restricted basis, the authorised technical team of Psychologist AI may access the content of conversations only in the following cases:
Safeguards of the audit process:
6.4. Use of data to improve the service: if Psychologist AI uses conversation data in anonymised and aggregated form to improve the models or the service, the user will be informed and their prior express and unequivocal consent will be obtained, in accordance with article 6 GDPR. The user may withdraw that consent at any time, without affecting the lawfulness of processing before its withdrawal.
6.5. Deleting conversation history: the user has the right to request the deletion of their conversation history at any time, without prejudice to any minimum retention period required by law. The request can be made from the account settings or by writing to support@psicologoia.ai.
7.1. Truthful and accurate information: the user undertakes to provide truthful, accurate and up-to-date information. The quality of the answers of Psychologist AI depends largely on the accuracy of the information provided.
7.2. Personal, non-commercial use: the services are intended exclusively for the personal use of the registered user. Commercial use, resale or any form of commercial exploitation of the services is prohibited.
7.3. Specific prohibitions: it is expressly prohibited to use the service to:
7.4. Critical evaluation: the user recognises the importance of critically evaluating all information received and undertakes to check it against additional sources where appropriate.
7.5. Responsibility for decisions: the user acknowledges that they are solely responsible for the decisions they make based on the information provided by Psychologist AI.
8.1. Applicable rules: the processing of personal data is governed by our Privacy Policy, in full compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and guarantee of digital rights (LOPDGDD).
8.2. Data controller: the controller of users' personal data is CEDIA Investigación y Desarrollo, S.L. (NIF B93806404), Av. Aragón 30, 46021 Valencia, Spain, owner of the Psychologist AI platform, whose full details appear in the Legal Notice. For any question about data processing, contact support@psicologoia.ai.
8.3. Special category data — health data (art. 9 GDPR): conversations held on this platform may contain information about the user's emotional, psychological or mental health state. The GDPR classifies such data as a special category (health data, art. 9.1 GDPR), which implies reinforced protection.
The legal basis for processing this data is the user's explicit consent (art. 9.2.a GDPR), given freely, specifically, in an informed and unambiguous way at registration by means of a separate checkbox. The user may withdraw this consent at any time without affecting the lawfulness of prior processing.
Psychologist AI does not use this data to make clinical decisions or issue diagnoses, and does not share it with health systems, insurers, employers or unauthorised third parties.
8.4. Data processor — Anthropic, PBC: to provide the artificial intelligence conversation service, Psychologist AI uses the API of Anthropic, PBC (Claude model). Under article 28 GDPR, Anthropic acts as processor of the data that users enter in conversations, while Psychologist AI acts as controller.
The relationship with Anthropic is governed by its Data Processing Addendum (DPA), which includes the Standard Contractual Clauses (SCCs) approved by the European Commission as a mechanism for international data transfers (modules 2 and 3). Anthropic undertakes to process the data only according to the controller's instructions and not to use it to train its models unless expressly authorised.
8.5. International data transfers: Anthropic, PBC is based in San Francisco, California (USA). The processing of conversations may involve an international data transfer outside the European Economic Area. This transfer is made under the Standard Contractual Clauses adopted by the European Commission (Implementing Decision 2021/914), included in Anthropic's current DPA. Since August 2025, Anthropic has infrastructure in multiple geographic regions (USA, Europe, Asia and Australia) to improve the reliability of the service.
8.6. Sub-processors: Psychologist AI informs the user that the following main providers act as sub-processors in providing the service:
| Provider | Function | Location | GDPR safeguards |
|---|---|---|---|
| Anthropic, PBC | Processing of conversations (Claude AI model) | USA / multi-region | DPA + SCCs (art. 46 GDPR) |
| Hosting provider | Platform infrastructure and hosting | See Privacy Policy | Signed DPA |
| Payment gateway (Stripe) | Processing of payments and subscriptions | USA / EU | DPA + SCCs |
| Email provider | Transactional communications and notifications | See Privacy Policy | Signed DPA |
The user accepts that Psychologist AI may use sub-processors to provide the service, provided they are subject to equivalent data protection obligations. In the event of substantial changes to the list of sub-processors, the user will be informed sufficiently in advance.
8.7. Data retention by Anthropic: in accordance with Anthropic's policy for API customers, the inputs and outputs of conversations are deleted from Anthropic's servers within a maximum of 30 days of receipt or generation, unless a legal or technical exception applies (for example, if the conversation is flagged by abuse detection systems, in which case retention may be extended to up to 2 years). Anthropic does not use API data to train its AI models by default.
8.8. Data retention by Psychologist AI: account data (user name, email) is kept for as long as the contractual relationship lasts and, once it ends, for the legally required periods. The conversation history stored on the platform is kept while the user keeps their account active, unless deletion is requested earlier. Billing data is kept for the period required by current tax law (minimum 5 years).
8.9. Minors: the service is intended exclusively for people aged 18 or over. People under 18 may not register or use the service. In accordance with article 7 LOPDGDD, the processing of data of children under 14 requires the consent of their parents or legal guardians. By registering, the user expressly declares that they are 18 or over. If Psychologist AI becomes aware that a user is a minor, it will immediately cancel the account and erase their data.
8.10. Automated decisions: the service generates answers through automated processing of the information provided by the user. Under article 22 GDPR, the user has the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect them. In the context of this service, the assistant's answers are purely informative and do not constitute binding decisions. The user retains full autonomy over their personal decisions at all times. If the user wishes to request human review of an interaction, they may do so by writing to support@psicologoia.ai.
8.11. User rights: the user may at any time exercise the following rights against Psychologist AI as controller:
To exercise any of these rights, the user must write to support@psicologoia.ai stating the right they wish to exercise and attaching a copy of their identity document.
8.12. Cookies: the user should review our Cookie Policy for information on how and why we use cookies to improve the quality of the website and the Service we provide.
9.1. General exclusion of liability: to the maximum extent permitted by law, Psychologist AI excludes all liability for:
9.2. No warranties: we do not guarantee that:
9.3. Time and financial limit: in no case shall our liability exceed the amount paid by the user for the services during the 12 months prior to the event giving rise to the claim, nor shall it exceed 100 euros.
9.4. Third-party information: we are not responsible for the content of linked websites or third-party information that may be referenced or recommended through our service.
10.1. Acknowledgement of limitations: the user expressly acknowledges that they:
10.2. Duty of care: the user undertakes to:
10.3. Release: the user expressly releases Psychologist AI from any liability arising from their use of the service, acknowledging that they act of their own free will and under their sole responsibility.
11.1. Property rights: the intellectual property rights over the layout of the website content, its graphic design, the artificial intelligence algorithms, the underlying computer programs and the different elements of the website are protected by current intellectual and industrial property law.
11.2. Licence of use: use of the website by the user does not imply the assignment of any intellectual property right. The reproduction, transformation, distribution, public communication, making available, extraction and/or reuse of the website and its content without express authorisation is expressly prohibited.
11.3. Reverse engineering: it is prohibited to reverse engineer, decompile or attempt to extract the source code of the algorithms used.
12.1. Availability: we strive to keep the service available 24/7, but we do not guarantee continuous availability due to maintenance, updates, technical failures or force majeure.
12.2. Changes: we reserve the right to modify, update, suspend or discontinue the service in whole or in part at any time, with or without prior notice.
12.3. Updates: the algorithms and content may be updated periodically to improve the quality of the service.
13.1. Grounds for termination: we may immediately suspend or cancel the user's access to the service if they:
13.2. Effects of termination: upon termination, the user will immediately lose access to all Psychologist AI services.
14.1. Means of communication: communications will preferably be made electronically. The user agrees to receive communications by email or through notifications on the platform.
14.2. Language: official communications will be made in Spanish, which will prevail in case of discrepancies between translations.
15.1. Definition: we will not be liable for any failure or delay in fulfilling our obligations due to circumstances beyond our reasonable control, including but not limited to:
15.2. Suspension of obligations: during force majeure events, our obligations will be suspended until those circumstances cease.
16.1. Partial invalidity: if any provision of these terms is declared void or unenforceable, the remaining provisions will remain in full force and effect.
16.2. Entire agreement: these Terms of Use, together with the Privacy Policy, constitute the entire agreement between the user and Psychologist AI.
16.3. Waiver: any failure to enforce a provision will not constitute a waiver of our rights.
16.4. Assignment: the user may not assign their rights or obligations under these terms without our prior written consent. We may assign our rights and obligations without restriction.
16.5. Headings: section headings are descriptive only and do not affect the interpretation of the terms.
17.1. Contact channels: for any query, technical problem or question related to these terms, the user can contact us at support@psicologoia.ai or through the means available on the website.
17.2. Complaints and suggestions: we value our users' feedback and undertake to deal with queries within a reasonable time.
18.1. Applicable law: these Terms of Use shall be governed by and interpreted in accordance with Spanish law.
18.2. Dispute resolution: for the resolution of any dispute that may arise in relation to these terms, the parties expressly submit to the jurisdiction of the courts and tribunals corresponding to the user's domicile in Spain.
18.3. Mediation: before going to court, the parties undertake to try to resolve any dispute through mediation.
19.1. Free trial: Psychologist AI offers all users a free trial period that allows them to explore and evaluate the features of the service before making any payment. During this period, the user can check whether the service meets their needs and expectations at no cost.
19.2. No-refund policy: since Psychologist AI offers the user a free trial before contracting any paid plan, once the subscription has been paid, refund requests will not be accepted. By contracting a paid plan, the user acknowledges that they have had the opportunity to evaluate the service free of charge and that they make the payment with full knowledge of the characteristics, features and limitations of the platform.
19.3. Waiver of the right of withdrawal: in accordance with article 103.m) of Spanish Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users, the user expressly accepts that the supply of digital content begins immediately after payment is confirmed, thereby waiving their right of withdrawal, since the provision of the service begins with the user's express consent.
19.4. Cancelling the subscription: the user may cancel their subscription at any time from the account settings or by contacting customer support at support@psicologoia.ai. Cancellation will take effect at the end of the current billing period, and access to the service will continue until that date. No refunds will be made for unused partial periods.
19.5. Automatic renewal: subscriptions renew automatically at the end of each billing period. The user will be notified sufficiently in advance of the renewal date. If the user does not wish to renew, they must cancel the subscription before the renewal date to avoid additional charges.
19.6. Refunds in case of account suspension: if Psychologist AI suspends or cancels a user's account for breach of these Terms of Use under section 13, no refund of the amounts paid will be made.
By accepting these terms of use, the user expressly declares that they:
Please note: if you do not accept any of these terms, you must refrain from using the service.
Psychologist AI reserves the right to take action against any breach of these Terms of Use and any misuse of its services.
